QUALITY ASSURANCE
IRDChips has stringent quality control procedures in place to insure the best quality products.
30-DAY LIMITED WARRANTY
IRDChips warrants its products against defects in materials and workmanship for a period of 30 days. If you discover a defect, IRDChips. will, at its option, repair, replace, or refund the purchase price. After 30 days, products can still be sent in for repair or replacement, but there will be a $10.00USD minimum inspection/labor/repair fee (not including return shipping and handling charges).
7-DAY MONEY-BACK GUARANTEE
If, within 7 days of having received your product, you find that it does not suit your needs, you may return it for a refund. IRDChips will refund the purchase price of the product in the same payment form, excluding shipping/handling costs, once the product is received. This refund does not apply if the product has been altered or damaged. If you decide to return the products after the 7-day evaluation period, a 20% restocking fee will be charged against the credit.
DISCLAIMER
Warranty does not apply if the product has been altered, modified, or damaged. IRDChips makes no other warranty of any kind, expressed or implied, including any warranty of merchantability, fitness of the product for any particular purpose even if that purpose is known to IRDChips, or any warranty relating to patents, trademarks, copyrights or other intellectual property. IRDChips shall not be liable for any injury, loss, damage, or loss of profits resulting from the handling or use of the product shipped. A finance charge of 1.5% per month (18% annual percentage rate) will be charged on all past due amounts. Reasonable attorney fees will also be charged by seller in the event of any action proceeding for collection of the sums billed on the invoice.
HOW TO RETURN A PRODUCT
When returning, you must first (Contact us) for a Return Merchandise Authorization number. No packages will be accepted without the RMA number clearly marked on the outside of the package. After inspecting and testing, we will return your product, or its replacement using the same shipping method used to ship the product to IRDChips within 30 days. For your protection, we recomend UPS Ground with tracking number and insurance. In your package, please include a daytime telephone number and a brief explanation of the problem
RMA CONTACT INFORMATION
Please contact our Sales Department if you have any questions regarding our warranty policy or if you are requesting an RMA number.
Non-Returnable Items
1. Items not purchased from IRDChips.com
2. Products that have been modified or altered in any way
3. Specialty items including any personalized items
4. Items that have been worn or damaged by customer
5. Items that are not returned within 30 days
